Call Center CRM

Inbound & Outbound Call Tracking. Interactions.

Lead Management. Appointment Booking.

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Made for Hospital Call Centers

Call Center Software

How Our Call Center CRM is different from others?

Understands Leads, Patients, Clinical Terms. Excellent Patient Engagement with Reduction of 100's+ Manual Excels

Modernised Agent Monitoring, Effective Interactions, Ticketing between Departments are Efficiently done

Great Patient Engagement: Engages leads and patients rightfully by providing them awesome service within SLA

What We Offer For Hospitals?

Superb Lead/Patient Experience

Superb Lead/Patient Experience

" Sweet experience for your leads and patients by instant solution and easier coordination with other clinical teams "

Modern and Elegant User Interface

Modern and Elegant User Interface

" Very modern & elegant UI, Process & Workflow to match the current hospital market trends. Very simple to use "

HandShake by Advanced Ticketing

HandShake by Advanced Ticketing

" Seamless handshake between teams by events and tickets, this eliminates 100+ excels, phone calls & emails "

Call Center Features


Inbound & Outbound Call

Click to Call

Screen Popup

Screen Pops

Interactions & Ticket Tracking

Interactions

Disposition

Dispositions

Ticketing to Hospital Teams

Ticketing to Hospital Teams

Inbound & Outbound Call

Engagement History

Automation Workflow

Automatic Log Call

Lead Assignment

Lead/Patient Assignment

Automation Workflow

Patient Appointment Booking

Disposition

Call Activity Reports & MIS

Lead Assignment

Call Transfer & Missed Calls

Ensure Effortlessly Appointment Booking With Call Center CRM

Call Center Management

Allow Appointment Scheduling From Phone Booking

Patient can book appointment, from call itself by IVR menu, both gets notification immediately and you can track the status also.

From Website

Patient can request for appointment from website and the same reflects in the software, also we can show the doctor availability in your website only.

From Patient Portals

DocEngage provides patient login, the patient can log in and view the clinical record and also request for the appointment anytime.

Notify Appointments to Patients so they Turn In

The patient will get a confirmation via SMS, Email and call for appointment booking, reschedule and cancellation and also we send an automated reminder to the patient.

Notify Doctors

DocEngage provides seamless communication between doctor and patient. For each appointment activity like booking, reschedule, cancellations, Providers get the immediate notification via SMS, Email and Mobile App.

Call Center Management
Call Center Management

Shift Appointment Management

Shift management is one of the important parts in the clinic, hospital and home care, there is lots of manual work required and a chance of human error is more due to surprise or emergency leave in the shift. We provide end to end workflow automation for shift management and appointment booking as per the shift.

Multi Center Roaster

For any chain of clinic or hospital, where the same caregiver is visiting multiple centers or maybe work on a different shift, manage their roster in just 2 click work in DocEngage and if you have website booking doctor availability for a particular center, visible in the website as per roaster set in DocEngage.

Appointment Tracks & Reports

DocEngage appointment system has end to end tracking for each appointment, along with status. We have different appointment logins for each caregiver and reception.

Detail Analytics

Hospital/Clinic has complete analytics for each appointment like doctor wise appointment, all the no shows appointments, completed appointment, average engage time, etc.

Dashboard

The dashboard is one of the core features in any software, management wants to know high-level performance KPI's, how many appointment booked in all locations or particular location, new patient registrations, No-shows, total revenue etc. All the information is available in a single click with all the graphics and numbers

Call Center Management

Complete Lead Management Solutions

Capture All Digital Lead to One Platfrom like Facebook, Website, Call Centre

Lead Integration and Workflow Automation from Various Source.

Automation Workflow For Lead Conversion and Appointment Booking System

Lead management has in-built Appointment Management System

Improvement Area and Reduce the Manul Work and Report Generation

Details Analytics and Report to Ensure You get All the Analytic

HCRM Mobile Apps

Why you need a Call Center CRM made for Hospitals?


Interaction

Interaction

We have complete Interaction workflow, when any patient or lead is calling on boardline number then call route to your call center team. They can see patient & lead information on screen itself with prevision call and visit history. In DocEngage we can manage the complete life cycle like activity track, enquiry type, distribution etc..

Disposition

Disposition

DocEngage allows you to manage your custom disposition for each call & activity as per your business model. Day wise you can get the analytics, how many call received, out of that how many was junk and how many enquiry lead get generated from that call.

Ticketing

Ticketing

During the call, feedback or patient experience, any point of time patient is not happy with service, he can create the ticket with multiple option like call, feedback, complaint etc.. In case if the concern is not solved within the time frame, it's gone for escalation to next level management

Patient Engagement/Experience

Patient Engagement/Experience

DocEngage is a true health care crm software, and we are not providing services to any other industry, Since we have both EHR and CRM component you can run the patient engagement. Based on the patient specific condition and any other data, which led to high patient satisfaction and increases patient experience

Digital Sales

Digital Sales

DocEngage enables to automate your sales process, you can get the lead from the various Chanel to one platform. Id assigned to your marketing team. They can qualify the lead, if lead is qualified, they will assign to the sales team. Since sales team has all the information in CRM, itself, it helps them to convert this lead as a patient.

Inbound/ Outbound Call Integration

Inbound/ Outbound Call Integration

As a part of the call center Integration we are taking care for both Incoming and outgoing call workflow, Your call center agent can make a lead and call patient for CRM itself and update all the conversation, same way if any lead/patient call is landed to HCRM, if we have the integration.

Generate Maximized Value Driven, Higher Delivery Contact Center for Your Hospital